IT Manager

Field Nation

August 2016 - Present

• Hired to become the first dedicated IT professional for Field Nation (saas company) in a cloud forward environment.
• Centralize management of laptop fleet through NinjaRMM for Windows 10 and Addigy for macOS. Both MSP platforms are used to deploy software, inventory, patch, anti-virus and security policies. This approach maximizes employee flexibility to work where ever they are but still maintain centralized control so that the systems are maintained and healthy.
• Manage Ring Central phone system including IVR features for Bangladesh call center.
• G Suite administration including deployment of Team Drives and the new Google Drive File Stream clients.
• Slack administration.
• Implement new asset management system using Panda Assets to manage hardware and software assets.
• Provide security awareness training through KnowBe4 platform for staff and implementing testing campaigns using the KnowBe4 toolset.
• Project management of new office space. Planning includes network design, conference room AV including room schedulers and office design. Worked with General Contractor and various vendors to ensure office space was completed to the satisfaction of company stakeholders.
• New office space network design and implementation using Ubiquity Unifi switches and access points.

IT Manager

KPBS Public Broadcasting - San Diego State University

May 2007 - July 2016

• Develop and design operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
• Manage the deployment, monitoring, maintenance, development, upgrade, support of all IT systems, including servers, workstations, operating systems, hardware, software, and peripherals.
• Oversee provision of end-user services, including help desk and technical support services.
• Manage financial aspects of the IT area, including purchasing, budgeting, and budget review. Research and recommend equipment and software purchases.
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Manage IT staffing, including recruitment, supervision, scheduling, development and evaluation.
• Manage integration of macOS and Windows desktops into a common infrastructure.

Systems Administrator

Twin Cities Public Television

January 1997 - May 2007

• Administer 25 Microsoft Windows 2000/2003 and two Mac OS X servers. Manage server roles including domain controllers, active directory, file servers, WINS, DHCP, print servers, and web servers.
• Manage mission-driven IT projects to meet organizational and user needs. Research, evaluate, and recommend solutions. Determine user requirements, coordinate tasks with staff and contractors, negotiate with external vendors, and create documentation.
• Create training materials and educate users on software features. Develop, revise and communicate IT policies. Enhance security by developing policies for acceptable use of technology and safeguarding data.
• Coordinated server backup and disaster recovery effort. Improved backup efficiency by 27 hours and maximized data protection by implementing a disk-to-disk-to-tape strategy. Authored policy and implemented off-site tape storage to safe guard data.

Helpdesk Computer Support Coordinator

Minneapolis College of Art & Design

March 1996 - January 1997

Coordinated help desk support for faculty, staff and students for small arts college. Maintained computer labs with Apple and Microsoft Windows systems.

Metropolitan State University

Bachelor of Arts

I graduated from Metropolitan State University in 2006 with a Bachelor of Arts Degree in Information Technology and Liberal Studies.

Saint Paul College

Associates of Science with Honors

In 2004 I graduated from Saint Paul College with an Associates of Science Degree in Computer Network Engineering.

University of Minnesota

Coursework completed towards a Bachelor of Arts Degree in History.